Contact Merik Sokoni — Merik Sokoni

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Support chat

The quickest way. The chat button sits at the bottom of every page — pick a department and type. If nobody is online it turns into an email ticket and you get a link to follow it.

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Email

support@merikagency.com

Best for anything with a payment reference, a screenshot or a long explanation.

Send an email

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Hours: Monday to Friday, 8:00am to 6:00pm East Africa Time. Messages sent outside those hours are answered the next working day. We reply within 1 working day, and usually much sooner during the day.

Tell us this and we can fix it on the first reply

The email address on your Merik account — it is how we find you.
The order reference if it is about a job. It looks like SK-XXXXXX and is at the top of the order.
The payment reference if it is about money you paid us: the Paystack reference, the M-Pesa confirmation code, or the crypto transaction hash.
What you expected to happen, and what actually happened.
A screenshot, if something on the site looks wrong. Say which phone or browser.

Where to go for what

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A problem with a job or a provider Message the provider in the order chat first — most issues are a misunderstanding about price, time or scope. If that does not work, come to us with the order reference.

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Refunds and cancellations Read Cancellations & Refunds first. It explains what we can refund (plans and boosts) and what we cannot (money you paid a provider directly).

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Provider billing, plans and boosts Email us with the payment reference and the plan or package name.

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Your personal data To see, correct or delete what we hold, email us from the address on your account. See the Privacy Policy for your rights under the Kenya Data Protection Act, 2019.

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Report a listing, a review or a user Email us with a link to the profile or listing and what is wrong with it. Tell us straight away if anyone is being put at risk.

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Cannot log in Use Forgot password first — it emails you a code. If the email never arrives, check spam, then write to us.

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Press, partnerships and anything else Same email address. Put the topic in the subject line.

Two things to know

We will never ask for your password or your M-Pesa PIN. Nobody from Merik Sokoni needs either one, on chat, on email or on the phone. If someone asks, it is not us — report it.

We do not publish a support phone number. Everything goes through the chat or email so there is a written record we can go back to when there is a dispute.

Postal address

⚠️ Owner to complete before launch: registered business name and physical postal address. Payment providers and Kenyan consumer law both expect a real address to be published here, and on the Terms and Privacy pages.